Policies
Packages
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Regular session packages are the perfect starting point for trying out Marcella’s method. These can be purchased at any time and scheduled at your convenience prior to the expiration date. 1, 3 and 5-session package options are available for purchase. These packages expire 60 days from purchase and can be scheduled individually at any point during those 60 days.
Weekly packages are also available – if you are interested in having multiple sessions per week, this is the right package choice for you. Available in sets of 2, 3 or 4 sessions, these packages must be scheduled within the same week. The more sessions you schedule per week, the more you save. If you want to have 2 sessions per week, you should purchase a 2-session weekly package, if you want 3 sessions per week, you should purchase a 3-session weekly package, etc.
Cancellations
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I require 48 hours notice to cancel or reschedule any and all sessions. All cancelled sessions for which notice has not been given within those parameters must be paid in full. In some instances, you may RESCHEDULE a session on shorter notice without additional charges so long as it is within the week and I am available. I reserve the right to decide if free rescheduling is an option based on the circumstances of the cancellation.
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Rescheduling
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Please contact me 48 hours before your session to reschedule free of charge. With less than 48 hours notice, but more than 24 hours notice, half of your session fee will be refunded. All sessions for which notice has not been given after the 24 hour mark will be treated as a cancellation and must be paid in full. In some instances, for example an emergency, you may reschedule a session on shorter notice without additional charges so long as it is within the week and I am available. I reserve the right to decide if free rescheduling is an option based on the circumstances of the cancellation.
Payment
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I accept cash or PayPal. I do not accept checks, credit or debit, Venmo, CashApp or any other payment method.
Payment is due upon receipt of the invoice, sent 48 hours prior to your session.
Timeliness
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My guarantee is that I will arrive a few minutes prior to your scheduled session in order to have a few minutes to set up, so that you to get your full session time. I begin and end promptly as scheduled.
Liability
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All clients are required to sign a liability waiver prior to their first session. In addition, they are required to fill out and sign a questionnaire and agree to the following terms:
• The Yoga/Pilates/Exercise program I devise for you is based upon my sound teaching practice and the
information you have provided about yourself when filling out the New Client Consultation Form.
• You must therefore inform me about any change in your medical condition as soon as you become
aware of it.
• If undertaking a studio/equipment-based class you will not attempt to adjust or interfere with any
of the equipment unless you have had prior instruction on how to do so.
• If you experience any pain or dizziness during an exercise class you will stop what you are doing
and consult your doctor.
• If you injure yourself or experience pain in any way during an exercise class you will inform me at that
time.